F.A.Q.

Who are Declan UK?

Declan UK is a family owned and managed company with its headquarters in Kent. You can contact our team by telephone: 01622 470400 ( mon-fri 07.30 – 16.30 hours) or by e-mail to sales@declanuk.com We look forward to hearing from you!

Where does Declan UK deliver?

We deliver throughout the UK.

Will Declan UK supply individuals?

Of course we will supply private individuals as long as they purchase the minimum quantities.

What delivery service do we use?

Your order will be shipped via UPS standard shipping for all parcels. If your order is large enough to fill a pallet then it will be delivered with Dachser.

What are the shipping costs?

The shipping costs within UK are £9.50 GBP. For all orders over £100.00 GBP (excl VAT) we will deliver free of charge.

How long is the delivery time?

The delivery time is 2-3 business days within UK.

Is there a minimum order value?

No there is no minimum order value.

Can I collect my order?

For logistical reasons unfortunately, self-collection is not possible.

What payment methods are there?

We offer the following payment options:

– credit/debit card (Visa, Mastercard)

– Bank Transfer

– On account for regular customers you may request to open a 30 day credit account (subject to credit approval)

for more information, see the page Payment and Delivery Information.

I did not receive an order confirmation, has my order been received?

We will send you immediately after confirming your order an automatic confirmation via email. If you have not received this please also have a look in your spam folder. If you still have not received an e-mail from us, please contact our customer service, so that we can help you. You can reach us by e-mail at sales@declanuk.com, by telephone 01622 470400 or by fax 01622 470401.

How can I get the invoice to my order?

You will receive an invoice for your order by e-mail after we ship your order.

My delivery is damaged / I have received the wrong product, what now?

Please contact our Customer Service by e-mail at sales@declanuk.com or by telephone 01622 470400.

Can I receive product samples?

For logistical reasons the dispatch of product samples, unfortunately, is not possible.

Payment and delivery information